Sense9 Privacy Policy
Your absolute privacy and discretion are the very foundation of the Sense9 experience. Because we invite you to explore your deepest desires within our sanctuary, we understand that protecting your identity and personal information is paramount.
This Privacy Policy outlines how Sense9 collects, uses, protects, and handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. The Information We Collect
To provide you with a seamless, zero-contact experience, we only collect the information strictly necessary to secure your booking and ensure the safety of our retreat. This may include:
Personal Identification: Your full name and date of birth (to strictly enforce our adults-only, 18+ policy).
Contact Details: Your email address and mobile phone number (required to send your secure access codes and digital Guest Guide).
Financial Information: Your credit card or payment details (processed securely via our encrypted, third-party payment gateways; Sense9 does not store your full credit card numbers on our local servers).
Booking Records: Dates of your stay and any specific communication or requests made prior to your arrival.
2. How We Collect Your Information
We collect personal information directly from you when you interact with our clandestine digital space, specifically when you:
Make a direct reservation through our official website.
Process your full upfront payment or security bond.
Contact us via email or phone with inquiries regarding your stay.
3. How We Use Your Information
Your information is used exclusively to facilitate your private getaway. We use your details to:
Process your non-refundable payments and manage your security bond.
Deliver your zero-contact check-in instructions and unique property access codes.
Communicate essential information regarding your stay or any sudden changes (such as Force Majeure events).
Uphold the security, pristine condition, and integrity of our sanctuary.
4. Absolute Discretion & Data Sharing
We treat your personal information with the utmost reverence. We will never sell, trade, or rent your personal data to any third party.
Due to the intimate nature of Sense9, we fiercely protect your privacy. We only share your data with essential, highly secure third-party service providers required to operate our business, such as:
Secure payment processors to handle your booking fees.
Cloud-based booking management software used strictly internally by our team.
We will only disclose your information to external authorities if we are legally compelled to do so under Australian law, or to protect the rights, property, and safety of Sense9, our guests, or others.
5. Security of Your Information
Just as our physical space is a secluded, secure haven, our digital infrastructure is designed to protect your identity. We implement robust, industry-standard security measures to protect your personal information from unauthorized access, modification, disclosure, or misuse. All digital transactions are protected by high-level encryption.
6. Accessing and Updating Your Information
You have the right to request access to the personal information we hold about you, or ask us to update or correct it. Should you wish to review your details, or request that we delete your data from our active systems after your stay, please contact us directly.
7. Changes to This Policy
As our sanctuary evolves, we may occasionally update this Privacy Policy. Any changes will be published directly on this page, and the date of the latest revision will be noted at the top of the document.
8. Contact Us
If you have any questions, concerns, or requests regarding how we handle your privacy, please reach out to us. We handle all inquiries with the highest level of discretion.
Email: hi@sense9.com.au